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This web page has the following in the web site, "Tells you what prospects, customers and business associates care about, what issues they are having, and what they really think." Our analyzers viewed that the web page also stated " You can optimize revenues by managing the steps in sales and up-sell processes." The Website also said " Empowers you to manage your support resources to achieve optimal performance and quality, improving customer satisfaction and reducing costs. Sets the foundation for long term customer relationships. App, or to the desktop dashboard. Pre-packaged and Ad Hoc Searches." The website's header had customer experience management as the most important search term. It is followed by customer satisfaction, contact center analytics, and call center analytics which isn't as highly ranked as customer experience management. The next words they uses is business intelligence. contact center reporting was included and might not be seen by web crawlers.